Saima Ahmad is a 20-year-old law student in London who, like most humans, is a major fan of Kit Kats. According to Metro, Ahmad purchased eight Kit Kat bars and then discovered that none of the bars had wafers, aka the hallmark of a Kit Kat.
Saima Ahmad, the woman demanding a lifetime's supply of KitKats because she got a waferless one, is my hero. pic.twitter.com/kDX0Uz9DUo— Kate Leaver (@kateileaver) February 2, 2016
Ahmad was so unhappy with her purchase that she sent in a dramatic complaint with a lofty demand to Nestlé, the maker of Kit Kat:
The truth of the matter is; manufacturers owe a duty of care to consumers.
The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.
The loss I have suffered is of monetary and emotional significance.
I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.
I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.’