Saima Ahmad is a 20-year-old law student in London who, like most humans, is a major fan of Kit Kats. According to Metro, Ahmad purchased eight Kit Kat bars and then discovered that none of the bars had wafers, aka the hallmark of a Kit Kat. 


Ahmad was so unhappy with her purchase that she sent in a dramatic complaint with a lofty demand to Nestlé, the maker of Kit Kat:

The truth of the matter is; manufacturers owe a duty of care to consumers.

The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.

As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.

The loss I have suffered is of monetary and emotional significance.

I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.

Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.

I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.’