It should be a simple request, but anyone who's ever tried to cancel their cable knows the struggle. Veronica Belmont and husband Ryan Block were trying to shut down their Comcast service, having switched to another provider. Unfortunately, Belmont encountered the customer retention specialist who would not die.
After about ten minutes of utter frustration, Belmont handed the phone to Block to finish the job, and he recorded the rest for our pleasure and pain.
It's now a document. This phone call is the sound of a (hopefully) dying industry desperately trying to stay alive.
(by Bob Powers)