On August 20, Londoners John Bull and his wife, sick of the crappy service from their phone and internet provider Virgin Media, tried to cancel. They didn't have a contract, so canceling shouldn't have been too much of a problem, right? Wrong. Because apparently Virgin Media is run by the same people who ran Yossarian's squadron in Catch-22. What follows is a helpful lesson for companies in how to drive your customer base completely insane:
1. Make sure your product provides consistently poor service, causing your customers to want to cancel.
Watching my wife cancel our @virginmedia contract. Think this is the happiest I've seen her since our wedding.— John Bull (@garius) August 20, 2016
2. But make it basically impossible for said customers to actually cancel…
Apparently the only manager at @virginmedia can't talk to us. He's in a meeting. Until Wednesday. Long meeting that.— John Bull (@garius) August 20, 2016