Poor Kylie Jenner. The 18-year-old just sprouted some new lips and wanted to celebrate by launching a cosmetic company (so normal), but it turns out being the head of a major company is not as easy as it seems. The Better Business Bureau recently issued Kylie Cosmetics an "F" rating, the lowest rating possible, mostly because people are fed up with the company's bad customer service.
According to TMZ, since Kylie Cosmetics launched about nine months ago, it has racked up 137 customer complaints, most of which have to do with delivery, customer service, and manufacturing. This is from the official report issued by the BBB:
Currently the BBB is receiving multiple complaints from this company's customers claiming that after ordering and paying for products, some or all of the products are not being shipped as expected. The company's refund policy states, "We do not accept returns, exchanges or refunds. All sales are final." However the company will replace missing items.
Maybe all the issues are because Kylie has no prior business, manufacturing, or lip-having experience prior to like, last year.