Vons grocery store issued an apology to Zendaya for a "misunderstanding" over a refusal to sell the 20-year-old performer $400 in gift cards, which she felt was due to her "skin tone."

A representative for the store gave the following statement to People:

At Vons, we strive to treat each and every customer with the utmost respect. There is a policy that limits gift card purchases using a credit card. Zendaya was able to purchase gift cards up to our limit, and we apologize for any inconvenience or misunderstanding.

We respect Zendaya's voice in the community and similarly are committed to diversity and inclusion. Moreover, we understand that race is a sensitive issue in America and view this experience as a reminder that every interaction is an opportunity to treat each customer as we ourselves would like to be treated.