Working in the hospitality business is no joke. You have to work your ass off to please people who stay at hotels/motels—who may be one of the world's hardest groups to please. This makes sense given that, for most of us, staying in a motel or hotel is a much-needed break from the monotony of our daily lives. We probably worked hard and saved up money for the opportunity and therefore we want every little detail—from the way the bed is folded to the unlimited breakfast buffet, to be "perfect" and satisfy our very specific desires. And then when things don't go exactly as planned, we lose our goddamn minds.
But sometimes, hotel customers are even worse than hard-to-please: they are straight up batshit, putting insane demands on their lodging that no business could possibly expect to meet. That's what happened to the owners of The Roxbury, a reasonably priced "contemporary lodging" in the Catskills region of New York, who were forced to deal with what sounds like an absolute nightmare group of guests, who behaved atrociously and then, to add insult to injury, left the motel a 1-star review AND accused them of racism.