DC restaurant manager responds to bad Yelp review by reminding patron she pooped her pants.

DC restaurant manager responds to bad Yelp review by reminding patron she pooped her pants.

Ah, the savage world of Yelp reviews, where your attempt to crap all over a restaurant can reveal the time you crapped all over yourself. "Emma C." likely had no idea when she left a negative review for Nick's Riverside Grill in Washington, DC that she would end up having her bowel movements shared with the world. It's actually entirely possible that "Emma C." had no idea what had happened during her drunken visit to Nick's. The exchange began on Yelp when Emma left a one-star review decrying Nick's awful service, Heavy.com reports:


NEVER GO AGAIN!WORST SERVICE!I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only ordered one hh  drink. I asked the bartender, he said he didn’t have the right to change the bill and asked me to call the manager later since he’s out. I called and they just said manager is really busy and will call me back. As u can figure, no call at all. And they post the charge without my signature! I didn’t sign the bill!! If u swipe my card wrongly for someone else, I’m not the one paying for it.


With the consent of owner Greg Casten, reports the Washington City Paper, Nick's manager Liz S. left Emma a response that doesn't make Emma look too good.

Yelp via Heavy

Hi Emma,

We would like to address your complaint from the other evening. First of all, a manager did call you back, left a message and you chose to not return that call, probably because you didn’t want to discuss the event’s that occurred at our establishment that evening.

We spoke to both bartenders and they are both confident that you did in fact have 2 happy hour drinks. You aren’t hard to forget considering…

Out of compassion and being decent human beings we did not charge you a waste removal fee.  We were trying not to cause anymore embarrassment or humiliation to you.  But after receiving your phone call and seeing this review on yelp, we feel we are justified in defending ourselves. The fact of the matter is you lost control of your bowels in the middle of our restaurant, and you proceeded to sit in it for the remainder of the evening, making more of a mess. We had to reroute our other patrons so they didn’t walk through your mess, causing quite a scene. You then proceeded to throw your underwear away in our trash can and our poor manager working that night was left to clean up your feces.

So for you to have the audacity to leave this review when we went above and beyond to make sure you were taken care of is petty and ridiculous. We hope in the future you will think before you act.  We would be happy to refund your entire bill with the understanding you will never return to any of our establishments until you are potty trained.


Emma C. did not enjoy having people know she left some feces behind after her visit to Nick's. 

Yelp via Heavy


I can't believe what happened here. After my first review about the wrong bill, the manager:

Liz S. of Nick's Riverside Grill
Business Manager

slandered me by replying my previous review, he accused me of being drunk and misbehaved that night out of no blue.

Dear Manager, IT IS CRIME OF DEFAMATION. AND I didn't received any phone call or voice mail from the restaurant. No one from the restaurant has contacted me about this after my visit and phone call.

I did know something happened that night, but I have no idea who that was and didn't witness the whole thing. Now he said it was me, how ridiculous u are. All my friends who were present and you CCTV can testify that I just ordered one drink and that was NOT me.



Check your CCTV and APPOLOGIZE!


So, if Emma didn't shit herself at Nick's, who did? Because someone crapped on the floor, that much is agreed upon. Step forward, floor-shitter, and reveal yourself.

Owner Greg Casten spoke to the Washington City Paper, agreeing with what his manager said. 

While an unfortunate incident in general, the woman and her friends left a real mess, included numerous towels we had provided discarded in the restaurant, dirty clothing thrown away in the bathrooms, a ugly, smelly mess just outside our front door and some very distraught employees.  

The incident involved the Fire Fighters- EMT's (with whom she refused to leave the scene in an ambulance, signing a form saying she would not depart with them), we have the woman on film, we have two bartenders who recognize her (and her picture on the yelp review) and identified the exact number of drinks she consumed - two beers, she did not appear intoxicated to the bartenders although the manager saw her walking in a very awkward manner just prior to the incident.  

After the incident the woman returned to retrieve her credit card, and it was at this point that she complained about the overcharge (forgetting one's cared left for a tab at our outside bars is a common occurrence at out patio bars) and she requested a manager contact her.  She also called later to speak with a manager and provided a phone number which we did attempt to call several times - no answer - no return call. She then, evidently, wrote the yelp review - which was not true (as noted above). Perhaps she had a situation, perhaps not, but the yelp review was a bit much for the staff after all that had occurred.

And so yes I allowed the response as it was truthful. Did I want it to go viral as they say - no - but as a restaurateur  I wanted to (1) respond to an untruthful review and (2) be sure the patron knew what discomfort they had brought to some very hard working people and considering I knew the details - I thought the letter was forceful, truthful, and I thus said OK.


Emma was "walking in a very awkward manner" the night of this incident. That is how one walks after crapping their pants, yes, but is that enough evidence? Add in the "ugly, smelly mess" at Nick's and yeah, it kind of seems like Emma C. shat herself. Did she sit in her poop, though? Lots of questions here.