Lululemon is a ridiculously popular company, despite so many setbacks. Their latest failure is that of two employees at their Park City, UT retail outlet store, who were horribly rude to a customer who'd just lost 80 pounds.
Heather Albert, the customer, wrote a Facebook post about her excitement at being able to shop in a retail store after losing 80 pounds, and her subsequent heartbreak at the cruelty of the employees.
I have to share the WORST experience ever here.
I live in Vegas, so we are lucky to have 2 retail stores and 1 outlet store here. I've always shopped the outlet to save $$$, and never went to the retail store here.
I had weight loss surgery a year ago, and have lost 80lbs. I'm pretty proud of myself! When my amazing fiancee heard I was going to Park City, UT for a work trip this past week, she insisted I go to the retail store in PC and buy myself something. I was so excited to finally go to a retail store!
Friday afternoon, I dropped my coworkers off at our hotel and ran over to the store to see what they had. I walked in and headed for the sale rack first (it's what I do). There were two EDs in the store, and I was the only customer. Shortly after I walked in, I heard one ED whisper (loudly) to the other, "DO we even have anything in her size??" and both proceeded to giggle. I was the only customer in the store. I knew it was directed at me. I was mortified. I quickly bought the two things I had in my hand that I had found and left the store. I was so embarrassed! I had a work function to go to that night, when I got back to my hotel I cried in the shower.
Now, I realize that not everyone fits into Lulu, but I'm a street size 10/12 and in Lulu I'm a 10/12 top and an 8/10 bottom. I'm not even close to maxing out on size there! I'll stick to the outlets and online shopping from now on.
"Cried in the shower"? Wow, way to ruin a woman's day, Lululemon employees. SMDH.
The Facebook commenters offered a lot of support,
Eventually someone from the Lululemon contacted Heather Albert, according to Daily Mail. Speaking to the Mail, Albert described her experience at the Lululemon shop as "demeaning, disheartening, and discouraging." She continued,
If it ends up fixing the people that were rude to me, so that everyone feels welcome to shop in the store and nobody feels ashamed, then I suppose I've gotten through. I just hope that no one else has to go through that.
A spokesperson for Lululemon told the Mail, "We welcome everyone in our community into our stores and love to celebrate the creation and completion of health and fitness goals — regardless of shape or size."
Um, no, they clearly don't. Keep in mind that Lululemon still doesn't make anything above size 12, which is a blatant diss to the "average" American woman, who is a size 16. But people want to shop there, so it seems to me if someone likes your merchandise and wants to give you the money, the least you could do is NOT MAKE FUN OF THEM OUT LOUD. That is literally the least you could do for a customer; courtesy and helpfulness come next. Look into it, Lululemon.