Customers

<p>Whoever said the &quot;customer is always right&quot; has never worked in customer service. Because those of us who have know that a customer&#39;s version of events can often stray so far from reality it&#39;s basically Sci Fi. This is why, when reading reviews for restaurants and hotels on sites like Yelp and TripAdvisor, it&#39;s important to check if the restaurant responded.</p><h2>When a customer left a one-star review for a &quot;horrible&quot; restaurant in Asheville, North Carolina, they promptly got spit-roasted by the manager, who responded to the review with their own version of what actually happened.</h2><p>A screenshot of the review, and the response, was <a href="https://www.reddit.com/r/MurderedByWords/comments/e7pkie/restaurant_manager_roasting_a_karen_on_trip/" target="_blank">shared</a> on the Reddit page &quot;Murdered by Words.&quot; This is a flawless example of someone being verbally slaughtered.</p><h2>The customer starts by calling the restaurant &quot;horrible!&quot; and says that while the appetizers were &quot;delicious,&quot; the service was &quot;fair,&quot; entrees were &quot;over cooked and took forever&quot; and the management was &quot;condescending and unhelpful.&quot;</h2><p>They also claimed that they were &quot;chastised&quot; for eating the food after saying they weren&#39;t happy with it (seems fair?) and felt as if the staff &quot;didn&#39;t care&quot; and that the restaurant overall was &quot;poorly managed and operated.&quot;</p><figure class="image"><div class="image-container"><img alt="" height="446" src="//cdn.someecards.com/posts/r1-qeu1u0.jpg" width="615" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><p> </p><figure class="image"><div class="image-container"><img alt="" height="478" src="//cdn.someecards.com/posts/r2-FnOSGY.jpg" width="612" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><h2>The general manager responded with a list of things that were conveniently &quot;left out&quot; of the customer&#39;s 1-star review, like the fact that this customer &quot;harassed&quot; the server, calling her &quot;stupid.&quot;</h2><p>​​​​​​</p><figure class="image"><div class="image-container"><img alt="" height="408" src="//cdn.someecards.com/posts/r3-N3RH5Y.jpg" width="636" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><figure class="image"><div class="image-container"><img alt="" height="325" src="//cdn.someecards.com/posts/r4-6kpFna.jpg" width="635" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><h2>The manager then explained that the entr&eacute;es arrived in waves because the customers ordered them four separate times. And that the manager&#39;s &quot;smugness&quot; was a reaction to the customer demanding that a medium-well-done filet take no longer than &quot;3-4 minutes, tops&quot; to prepare.</h2><figure class="image"><div class="image-container"><img alt="" height="193" src="//cdn.someecards.com/posts/r5-3Psto5.jpg" width="633" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><figure class="image"><div class="image-container"><img alt="" height="127" src="//cdn.someecards.com/posts/r6-HVwUco.jpg" width="614" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><h2>Finally, they explained that the customers ate all their food which made it impossible for them to &quot;improve operations&quot; since they couldn&#39;t verify any of the issues. They also said that the rest of the party seemed like &quot;pleasant&quot; people and that this customer&#39;s behavior was singularly abhorrent.</h2><p>They also finished the letter with a flaming hot burn.</p><figure class="image"><div class="image-container"><img alt="" height="293" src="//cdn.someecards.com/posts/r7-RT0y8k.jpg" width="612" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><figure class="image"><div class="image-container"><img alt="" height="436" src="//cdn.someecards.com/posts/r8-eIDFzk.jpg" width="613" /></div> <figcaption></figcaption> </figure><div className="ad-splitter"></div><p>If you&#39;ve worked in service, you know two things: 1) the customer is often wrong. And 2) restaurant managers are not-to-be-messed with. This one is a prime example. If you have what it takes to manage a restaurant, you also probably have what it takes to sweep the rug with a terrible customer.</p><p>Of course, as one Reddit commenter pointed out, this manager&#39;s professionalism and eloquence is particularly top-notch.</p><p><a href="https://www.reddit.com/user/Seohnstaob/">Seohnstaob</a> writes:</p><blockquote> <p>So eloquent and professional when they didn&#39;t deserve it. Seems like a great manager to have.</p> </blockquote><p>I&#39;m pretty sure that the term &quot;malicious incivility&quot; is going to help me survive the upcoming holidays with my family.</p><div className="ad-splitter"></div>

Restaurant replies to customer who left 1-star review and called server 'stupid.'

Whoever said the &quot;customer is always right&quot; has never worked in customer service. Because those of us who have know that a customer&#39;s version of events can often stray so far from reality it&#39;s basically Sci Fi. This is why, when reading reviews for restaurants and hotels on sites like Yelp and TripAdvisor, it&#39;s important to check if the restaurant responded.When a customer left a one-star review for a &quot;horrible&quot; restaurant in Asheville, North Carolina, they promptly got spit-roasted by the manager, who responded to the review with their own version of what actually happened.A screenshot of the review, and the response, was shared on the Reddit page &quot;Murdered by Words.&quot; This is a flawless example of someone being verbally slaughtered.The customer starts by calling the restaurant &quot;horrible!&quot; and says that while the appetizers were &quot;delicious,&quot; the service was &quot;fair,&quot; entrees were &quot;over cooked and took forever&quot; and the management was &quot;condescending and unhelpful.&quot;They also claimed that they were &quot;chastised&quot; for eating the food after saying they weren&#39;t happy with it (seems fair?) and felt as if the staff &quot;didn&#39;t care&quot; and that the restaurant overall was &quot;poorly managed and operated.&quot;     The general manager responded with a list of things that were conveniently &quot;left out&quot; of the customer&#39;s 1-star review, like the fact that this customer &quot;harassed&quot; the server, calling her &quot;stupid.&quot;​​​​​​    The manager then explained that the entr&eacute;es arrived in waves because the customers ordered them four separate times. And that the manager&#39;s &quot;smugness&quot; was a reaction to the customer demanding that a medium-well-done filet take no longer than &quot;3-4 minutes, tops&quot; to prepare.    Finally, they explained that the customers ate all their food which made it impossible for them to &quot;improve operations&quot; since they couldn&#39;t verify any of the issues. They also said that the rest of the party seemed like &quot;pleasant&quot; people and that this customer&#39;s behavior was singularly abhorrent.They also finished the letter with a flaming hot burn.    If you&#39;ve worked in service, you know two things: 1) the customer is often wrong. And 2) restaurant managers are not-to-be-messed with. This one is a prime example. If you have what it takes to manage a restaurant, you also probably have what it takes to sweep the rug with a terrible customer.Of course, as one Reddit commenter pointed out, this manager&#39;s professionalism and eloquence is particularly top-notch.Seohnstaob writes: So eloquent and professional when they didn&#39;t deserve it. Seems like a great manager to have. I&#39;m pretty sure that the term &quot;malicious incivility&quot; is going to help me survive the upcoming holidays with my family.

Whoever said the &quot;customer is always right&quot; has never worked in customer service. Because those of us who have know that a customer&#39;s version of events can often stray so far from reality it&#39;s basically Sci Fi. This is...

Restaurant replies to customer who left 1-star review and called server 'stupid.'

When a customer left a one-star review for a "horrible" restaurant in Asheville, North Carolina, they promptly got spit-roasted by the manager, who responded to the review with their own version of what actually happened.

The customer starts by calling the restaurant "horrible!" and says that while the appetizers were "delicious," the service was "fair," entrees were "over cooked and took forever" and the management was "condescending and unhelpful."