Woman getting yelled at maliciously complies with 'Karen' customers request.
Working in a customer-facing job is never easy. Waiting tables, sales, and customer service require a level of politeness that not all customers deserve. Being yelled at, cursed at even assaulted is the harsh reality for folks working in this business.
On a popular Reddit thread in the Malicious Compliance Subreddit, we read the story of a saleswoman who gives a rude customer her just deserts after she becomes irate with her.
She writes:
So I work for a large electronics company making sales over the phone; we get a lot of calls daily and take credit card details to place and finance orders. Since fraud is such a big deal for our company, we’re taught that only the account holder for the CC or finance account can place an order.
Cue Karen calling to place an order for finance; go through everything and get her name/address/number, and payment details. Right before I place the order, she goes, 'oh, the cards in my dad's name, that’s fine right?'I tell her no; her dad needs to place the order as he’s the account holder; cue her arguing for about five minutes about how she's his daughter and I need to finalize this order now.
I tell her, I’m sorry, but I can’t do that. As I’ve mentioned, the account holder needs to place the order. She started cussing me out, calling me a stupid f*cking idiot, and that I know nothing, and demanded I place the order.
I’ve had enough at this point; since she started swearing and getting aggressive, I said, 'I’m sorry, but if you continue to speak to me in such a manner, I will terminate this call.' The customer says: 'Well, terminate it then.' So I did with an 'ok then, thank you for calling, have a nice day.' I heard her go, 'no, wait,' as I hung up on her. God, that felt good.
The internet has some thoughts on the matter:
Cybermals says:
'Do you know who I am?!' 'Nope. And I’m not paid enough to care. Goodbye. click.'
piperdooninoregon says:
When my son worked in a call center, if someone got abusive, he'd remind them that this call was being monitored. Then remind them that they've identified themselves at the start of the call. It usually worked!
TheGoobTM says:
When my wife and I were getting the internet hooked up, it was in her name, and the representative said even though we’re married, he couldn’t do anything thru me. So I said, 'Okay, let me get her, 'I waited a moment, then spoke in a high voice, 'hello, this is my wife' I gave all her details to verify, then said I’d like to add hubby to account. Then 'gave' the phone back to myself.
OP, the customer is always right, so when they tell you to 'hang up,' you do it.