Working in a customer-facing job is never easy. Waiting tables, sales, and customer service require a level of politeness that not all customers deserve. Being yelled at, cursed at even assaulted is the harsh reality for folks working in this business.
So I work for a large electronics company making sales over the phone; we get a lot of calls daily and take credit card details to place and finance orders. Since fraud is such a big deal for our company, we’re taught that only the account holder for the CC or finance account can place an order.
Cue Karen calling to place an order for finance; go through everything and get her name/address/number, and payment details. Right before I place the order, she goes, 'oh, the cards in my dad's name, that’s fine right?'I tell her no; her dad needs to place the order as he’s the account holder; cue her arguing for about five minutes about how she's his daughter and I need to finalize this order now.