Malicious Compliance

<p>Working in a customer-facing job is never easy. Waiting tables, sales, and customer service require a level of politeness that not all customers deserve. Being yelled at, cursed at even assaulted is the harsh reality for folks working in this business.</p><h2>On a <a href="https://www.reddit.com/r/MaliciousCompliance/comments/10qme6c/karen_told_me_to_hang_up_so_i_did/" target="_blank">popular Reddit thread</a> in the Malicious Compliance Subreddit, we read the story of a saleswoman who gives a rude customer her just deserts after she becomes irate with her.</h2><p>She writes:</p><blockquote> <p>So I work for a large electronics company making sales over the phone; we get a lot of calls daily and take credit card details to place and finance orders. Since fraud is such a big deal for our company, we&rsquo;re taught that only the account holder for the CC or finance account can place an order.</p> </blockquote><blockquote> <p>Cue Karen calling to place an order for finance; go through everything and get her name/address/number, and payment details. Right before I place the order, she goes, &#39;oh, the cards in my dad&#39;s name, that&rsquo;s fine right?&#39;I tell her no; her dad needs to place the order as he&rsquo;s the account holder; cue her arguing for about five minutes about how she&#39;s his daughter and I need to finalize this order now.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>I tell her, I&rsquo;m sorry, but I can&rsquo;t do that. As I&rsquo;ve mentioned, the account holder needs to place the order. She started cussing me out, calling me a stupid f*cking idiot, and that I know nothing, and demanded I place the order.</p> </blockquote><blockquote> <p>I&rsquo;ve had enough at this point; since she started swearing and getting aggressive, I said, &#39;I&rsquo;m sorry, but if you continue to speak to me in such a manner, I will terminate this call.&#39; The customer says: &#39;Well, terminate it then.&#39; So I did with an &#39;ok then, thank you for calling, have a nice day.&#39; I heard her go, &#39;no, wait,&#39; as I hung up on her. God, that felt good.</p> </blockquote><p>The internet has some thoughts on the matter:</p><p><a data-testid="comment_author_link" href="https://www.reddit.com/r/MaliciousCompliance/comments/10qme6c/comment/j6qywi7/?utm_source=share&amp;utm_medium=web2x&amp;context=3" target="_blank">Cybermals</a> says:</p><div className="ad-splitter"></div><blockquote> <p>&#39;Do you know who I am?!&#39; &#39;Nope. And I&rsquo;m not paid enough to care. Goodbye. <em>click.&#39;</em></p> </blockquote><p><a data-testid="comment_author_link" href="https://www.reddit.com/user/piperdooninoregon/">piperdooninoregon</a> says:</p><blockquote> <p>When my son worked in a call center, if someone got abusive, he&#39;d remind them that this call was being monitored. Then remind them that they&#39;ve identified themselves at the start of the call. It usually worked!</p> </blockquote><p><a data-testid="comment_author_link" href="https://www.reddit.com/user/TheGoobTM/">TheGoobTM</a> says:</p><blockquote> <p>When my wife and I were getting the internet hooked up, it was in her name, and the representative said even though we&rsquo;re married, he couldn&rsquo;t do anything thru me. So I said, &#39;Okay, let me get her, &#39;I waited a moment, then spoke in a high voice, &#39;hello, this is my wife&#39; I gave all her details to verify, then said I&rsquo;d like to add hubby to account. Then &#39;gave&#39; the phone back to myself.</p> </blockquote><div className="ad-splitter"></div><p>OP, the customer is always right, so when they tell you to &#39;hang up,&#39; you do it.</p><div className="ad-splitter"></div>

Woman getting yelled at maliciously complies with 'Karen' customers request.

Working in a customer-facing job is never easy. Waiting tables, sales, and customer service require a level of politeness that not all customers deserve. Being yelled at, cursed at even assaulted is the harsh reality for folks working in this business.On a popular Reddit thread in the Malicious Compliance Subreddit, we read the story of a saleswoman who gives a rude customer her just deserts after she becomes irate with her.She writes: So I work for a large electronics company making sales over the phone; we get a lot of calls daily and take credit card details to place and finance orders. Since fraud is such a big deal for our company, we&rsquo;re taught that only the account holder for the CC or finance account can place an order.  Cue Karen calling to place an order for finance; go through everything and get her name/address/number, and payment details. Right before I place the order, she goes, &#39;oh, the cards in my dad&#39;s name, that&rsquo;s fine right?&#39;I tell her no; her dad needs to place the order as he&rsquo;s the account holder; cue her arguing for about five minutes about how she&#39;s his daughter and I need to finalize this order now.  I tell her, I&rsquo;m sorry, but I can&rsquo;t do that. As I&rsquo;ve mentioned, the account holder needs to place the order. She started cussing me out, calling me a stupid f*cking idiot, and that I know nothing, and demanded I place the order.  I&rsquo;ve had enough at this point; since she started swearing and getting aggressive, I said, &#39;I&rsquo;m sorry, but if you continue to speak to me in such a manner, I will terminate this call.&#39; The customer says: &#39;Well, terminate it then.&#39; So I did with an &#39;ok then, thank you for calling, have a nice day.&#39; I heard her go, &#39;no, wait,&#39; as I hung up on her. God, that felt good. The internet has some thoughts on the matter:Cybermals says: &#39;Do you know who I am?!&#39; &#39;Nope. And I&rsquo;m not paid enough to care. Goodbye. click.&#39; piperdooninoregon says: When my son worked in a call center, if someone got abusive, he&#39;d remind them that this call was being monitored. Then remind them that they&#39;ve identified themselves at the start of the call. It usually worked! TheGoobTM says: When my wife and I were getting the internet hooked up, it was in her name, and the representative said even though we&rsquo;re married, he couldn&rsquo;t do anything thru me. So I said, &#39;Okay, let me get her, &#39;I waited a moment, then spoke in a high voice, &#39;hello, this is my wife&#39; I gave all her details to verify, then said I&rsquo;d like to add hubby to account. Then &#39;gave&#39; the phone back to myself. OP, the customer is always right, so when they tell you to &#39;hang up,&#39; you do it.

Working in a customer-facing job is never easy. Waiting tables, sales, and customer service require a level of politeness that not all customers deserve. Being yelled at, cursed at even assaulted is the harsh reality for folks working in...