Pretty accurate. Though we'd have called it, "Every Apple Store I Run Away From."
"Customers" is used broadly here, to include "lonely people who just like to ask questions about the electronics they already own," "people checking their email because their phones died," and "high school kids changing the homepage of every computer to Youporn.com." This is why we never buy Applecare. Just throwing away the computer and buying a new one online is worth it to not have to be shoved while getting talked down to by a "genius."