It does have a nice ring to it. (image via Elliott.org)
This isn't a surprise anymore, right? We're at the point where if the headline up there read, "Comcast breaks into customer's house, takes a crap on their TV, then charges them for a home visit," you'd think, "Sounds about right." This company is a bad company and everyone in the land will one day dance on their smoldering ashes (when HBO Go becomes stand-alone).
According to what she told Elliot.org, Lisa Brown had the unmitigated gall to contact Comcast and tell them she'd like to cancel her cable TV service because her family was in need of some financial belt-tightening. Naturally, they bumped her over to a retention specialist who tried instead to get her to sign a new 2-year contract. Lisa says she never got rude, just said what anyone trying to cancel a service would say to a new 2-year contract for said service: Nope.
Not long after that, her bill arrived with her husband's first name name, Ricardo, mysteriously changed:
Brown tried to get the name changed herself, to no avail. Eventually she contacted Elliot.org who got things rolling, presumably by notifying Comcast that their company's name is about to be at the top of trending topics on every social network (again).
"We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," Comcast VP of communications told Elliot.org. "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
To try to make things right, Brown says that Comcast has refunded her her past two years of cable payments.
Which makes me kind of want to sign up for the "Call Me Whatever You Want" package with my cable provider. Two years of free cable? For that, you can change my name to "Asshole" on my birth certificate if you want.