After seeking a $60 credit on her phone bill, she ended up with a $60,000 hospital bill.

"Oh, Delta had you on hold for 45 whole minutes? That's a shame." (via Thinkstock)

Angela Hawkins of Chesapeake, Virginia, can top any customer service horror story. After a disastrous call to Verizon's customer service center, she had a heart attack. For real. Now, she is suing for $2.35 million.

Sources: BoingBoing |