After seeking a $60 credit on her phone bill, she ended up with a $60,000 hospital bill.
"Oh, Delta had you on hold for 45 whole minutes? That's a shame." (via Thinkstock)
Angela Hawkins of Chesapeake, Virginia, can top any customer service horror story. After a disastrous call to Verizon's customer service center, she had a heart attack. For real. Now, she is suing for $2.35 million.
Hawkins originally called Verizon about a promised $60 credit. She had not seen this credit she was promised months ago, and tried to find out why. Hawkins claims she was treated very rudely over the phone for 20 minutes, then asked to speak to a supervisor. So far, a typical interaction with a Verizon employee, except Hawkins maintains she did not raise her voice or threaten anyone during the call, saying she's "not that type of person." If someone can keep their cool while on the phone with Verizon, that makes them a living saint.
When the supervisor gets on the line, he accuses Hawkins of threatening to kill the employee and everyone else in the call center. Hawkins, a 52-year-old, 4-foot-10 woman with high cholesterol, was shocked as the supervisor claimed he was calling the police. Hawkins hung up and collapsed on her couch. Hawkins' attorney, Jeffrey Brooke claims, "She had visions of SWAT guys breaking her door down and putting her in leg shackles." Why shouldn't she think that? This is America. The SWAT team probably have a leg shackle cannon they've been itching to try.
Hawkins went in for medical treatment the next day, and an EKG revealed she had a heart attack the day before. Hawkins now owes $60,000 for the hospital stay. She previously had no other heart ailments, but now she has to take medication for the rest of her life—totaling near $120,000.
Hawkins did receive a call two hours later from the Verizon call center supervisor, apologizing for his "miscommunication," but she did not receive her $60 credit. She certainly deserves a lot more than that.