Exactly what you look like about 73 minutes in.
Customer service calls to faceless corporations are soul-crushingly awful experiences. The recent spate of Comcast horror stories should attest to that. They're so awful that I'm almost inclined to believe that they were specifically designed to grate on the human psyche as much as possible. The only thing that stops me from accepting that as the absolute truth is the firm knowledge that these customer service departments could never accomplish anything with such success.
So, I guess that means this is unintentional after all. Unless... Could it be that they're actually trying to make these call experiences even worse—like they're literally trying to drive their customers into spells of psychotic madness—and they just keep missing the mark by a hair and landing where they are now?
Regardless of the precise degree to which customer service representatives are trying to make us unhappy, the sketch group Fat Awesome does a pretty fantastic job of capturing the misery:
(by Dennis DiClaudio)