Don't mess with this Canadian. (photo via MyKwartha)
Ontario native Leslie Ellins went to her healthcare provider for a simple, free procedure and ended up waiting over an hour and half. The reason? The staff was out to lunch. Not figuratively out to lunch like you are right now, but physically gone eating lunch during the time they scheduled her (and other people's) appointment.
Ellins makes money as a tax preparer, which means she charges by the hour, which means making her sit idly in a hospital waiting room not preparing taxes is like taking money out of her pocket (silly Canadian money, but still).
To add insult to injury, they charged for the procedure. While most people might timidly call to dispute the charges, Leslie Ellins wasn't going out like that.
She responded in the way any tough Canadian would, by sending the hospital a sternly worded letter along with a bill demanding they pay her for wasting her time:
To make a long story short, I have submitted my bill for my time. I charge $75 an hour so my bill is $137.50, deducting the fee I was billed from the hospital of $25 I calculate you still owe me $112.50.
My invoices are due on receipt. Although I live in Buckhorn, I did not charge any travel time. Or the exorbitant parking fees we pay at the hospital.
How is it that we pay $300 a year or more for our “free" healthcare and yet we are billed for an OHIP covered service?
I look forward to receiving your payment shortly. Please do not hesitate to contact me if you have any questions or comments.
Luckily, her story went viral and she received a call from the hospital's patient relations person promising to get to the bottom of why the staff scheduled appointments during lunch and why she was even charged int he first place.
The hospital PR department issued a statement about the incident, but it's way too boring to waste your time with. (I don't want any bills.)