In another unfortunate instance of an LGBTQ southerner experiencing homophobia during a business transaction, New Orleans resident Melissa Langford alleges that she was refused service at a Family Dollar store due to her sexual orientation.
Langford told CBS New Orleans that the "cashier was just loudly stating her opinion on her disdain for gay people." Langford, who is gay, eventually spoke up to express her offense at the comments. The situation only escalated from there, with a supportive customer stepping up to defend Langford in the cell phone footage below.
Langford, a frequenter of this particular Family Dollar, went on to elaborate her disdain for the cashier's disdain for gay people.
I think everybody's entitled to think what they want, but as a representative of a company, like a national chain, it's completely inappropriate and a blatant disregard for other people's feelings.
Langford told CBS that she'd accept any form of response from the company as long as they acknowledged that this was an unacceptable way to treat customers.
Family Dollar soon issued a statement responding to Langford's disdain and expressed the company's disdain for their employee's disdain.
We take incidents like this very seriously. We have a Code of Ethics in place that ensures inclusion for customers and associates and helps to ensure good customer care. The code specifically forbids unprofessional conduct and comments on sexual orientation, among other matters. Any activity that goes against this code is simply not how we expect our stores to do business.
This situation is currently under investigation.
Fortunately the incident didn't crush Langford's spirit, made evident by the fact that she uploaded a cover of Stevie Nicks' 'Landslide' the same day she posted footage of the event at Family Dollar.