In an office setting, staying calm and polite will certainly win you more favor than being anxious and hostile. Even if you're so mad at you're co-worker or client that you want to claw your skin off and disappear into the "Lost and Found" box in the break room, professionalism must be maintained at all times. If your friend is being an idiot, you send them an all-caps text message saying, "HEY! DO YOU KNOW HOW TO READ LOL?" but if it's your job, something such as, "Sorry if I wasn't clear, how can I help?" is obviously much more appropriate.
While everyone is aware of the unspoken code of passive aggression jargon, it's always a risk to come forward and address the true meaning behind phrases such as, "per my last email" in an actual email. When writer Delia Paunescu, @delia_p, confessed her obsession with secret corporate language on Twitter, 9-5 workers everywhere were ready to join this cathartic vent session. Take off the smile mask, everyone! This is a safe space.