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<p>Despite what managers have said over the years, the customer isn&#39;t always right. There are unfortunately times when the customer leverages their position to act entitled or make straight-up false accusations, and when they get called out it&#39;s a beautiful sight.</p><p>Few websites concentrate more awful customers than Yelp, the true epicenter of people who cannot finish their day without complaining about the consistency of an $8 sandwich. For the most part, businesses have to take the criticism hurled at them by customers, and some businesses deserve it.</p><h2>There are rare and juicy circumstances when a customer&#39;s Yelp review gets called out for straight up lies, and it&#39;s always a beauty to behold.</h2><p>Recently, a beleaguered customer using the alias &quot;George B.&quot; posted a scathing indictment of the Kansas-based business Blade &amp; Timber, an axe-throwing facility that also serves drinks.</p><h2>In <a href="https://www.yelp.com/biz/blade-and-timber-kc-town-center-leawood-6?q=jordan">his review</a>, George B. name-checked one of the employees for racism.</h2><blockquote> <p>Terrible experience at Blade and Timber. Employee, Jordan, treated my party terribly. Was monitoring and staring at us throughout our hour time slot. Would not give us our preferred experience. Then proceeded to make us leave the premises because my friend was Hispanic.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>He was acting wrong to my Hispanic friend on his birthday the entirety on our experience and I do not feel as if he was treated right. Please do not go to Blade and Timber as I do not want anyone to have the experience that I have had. Jordan should be re-evaluated as an employee.</p> </blockquote><h2>It wasn&#39;t long before George B. received a fiery response from Matt Baysinger, the CEO &amp; Co-Founder of Blade &amp; Timber, who was quick to set the record straight.</h2><blockquote> <p>George&quot;, I am SO glad you had the audacity to write this review. I don&#39;t often get to step in and respond to reviews, largely because my staff is so dang incredible. But when you play stupid games, you win stupid prizes.</p> </blockquote><p>Matt immediately laid out what a great employee Jordan is, and that his business is dedicated to being inclusive. He also pointed out that Jordan was only watching George B. and his friends because they were sharing beers with underaged friends.</p><blockquote> <p>First and foremost, Jordan is an amazing employee and team leader. He was watching you like a hawk because your party was acting stupid and illegally sharing beers with guests under 21 years old. I don&#39;t care about your background, gender identity, country of origin, the color your skin or the language you speak.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>But I do care if you are breaking the law in our facility. We are one of the safest axe throwing facilities in the country. We take great pride in setting the bar across the industry and doing things the right way.</p> </blockquote><blockquote> <p>Of equal importance, we take great pride in serving our customers well. We&#39;ve served hundreds of thousands of customers at six locations across the nation, and we&#39;ve had to throw out fewer people than I can actually count on my two hands.</p> </blockquote><h2>Matt also called out the accusation of racism, by pointing out Jordan&#39;s mom emigrated from Mexico, and using accusations of racism as a manipulation tactic is deeply irresponsible.</h2><blockquote> <p>The best part of this is that you tried to paint a picture of my man Jordan as rude and racist. This is the exact same Jordan whose own mother immigrated to the U.S. from Mexico. You have the audacity to call out a staff member by name, yet you have to make up a story and hide behind a fake Yelp alias to try to stir the pot.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>If one of our staff members was actually being racist (or any of the other myriad of things we don&#39;t stand for), I can assure you that we would take action. But in this scenario, you&#39;re just using a fake name to tell a fake story to try and paint a fake picture about a real and honest person just trying to do his job. I can&#39;t let that fly here. If I could give you a yelp rating, you would earn zero stars.</p> </blockquote><h2>Matt ended the response with a message in Spanish offering anyone who could read it a promo code for 15% off their next visit.</h2><blockquote> <p>Para toda las comunidad espa&ntilde;ola, les aseguro que son beinvenidos aqui. Para tributo al falso George, estamos ofreciendo un descuento de 15% al cualquier persona que pueda leer este mensaje y desee confiar en que estamos en el lado correcto. Para su c&oacute;digo de descuento, simplemente ingrese &quot;GeorgeEsUnMentiroso&quot; cuando haga su reservaci&oacute;n. &iexcl;Muchas gracias!</p> </blockquote><p>The message, translated, reads:</p><div className="ad-splitter"></div><blockquote> <p>For all the Spanish community, I assure you that you are welcome here. For tribute to the fake George, we are offering a 15% discount to anyone who can read this message and want to trust that we are on the right side. For your discount code, simply enter GeorgeIsALiar when you make your reservation! Thank you very much!</p> </blockquote><p>Suffice it to say, George got fully shut down.</p><div className="ad-splitter"></div>

Restaurant owner responds to review claiming racist treatment by staff.

Despite what managers have said over the years, the customer isn&#39;t always right. There are unfortunately times when the customer leverages their position to act entitled or make straight-up false accusations, and when they get called out it&#39;s a beautiful sight.Few websites concentrate more awful customers than Yelp, the true epicenter of people who cannot finish their day without complaining about the consistency of an $8 sandwich. For the most part, businesses have to take the criticism hurled at them by customers, and some businesses deserve it.There are rare and juicy circumstances when a customer&#39;s Yelp review gets called out for straight up lies, and it&#39;s always a beauty to behold.Recently, a beleaguered customer using the alias &quot;George B.&quot; posted a scathing indictment of the Kansas-based business Blade &amp; Timber, an axe-throwing facility that also serves drinks.In his review, George B. name-checked one of the employees for racism. Terrible experience at Blade and Timber. Employee, Jordan, treated my party terribly. Was monitoring and staring at us throughout our hour time slot. Would not give us our preferred experience. Then proceeded to make us leave the premises because my friend was Hispanic.  He was acting wrong to my Hispanic friend on his birthday the entirety on our experience and I do not feel as if he was treated right. Please do not go to Blade and Timber as I do not want anyone to have the experience that I have had. Jordan should be re-evaluated as an employee. It wasn&#39;t long before George B. received a fiery response from Matt Baysinger, the CEO &amp; Co-Founder of Blade &amp; Timber, who was quick to set the record straight. George&quot;, I am SO glad you had the audacity to write this review. I don&#39;t often get to step in and respond to reviews, largely because my staff is so dang incredible. But when you play stupid games, you win stupid prizes. Matt immediately laid out what a great employee Jordan is, and that his business is dedicated to being inclusive. He also pointed out that Jordan was only watching George B. and his friends because they were sharing beers with underaged friends. First and foremost, Jordan is an amazing employee and team leader. He was watching you like a hawk because your party was acting stupid and illegally sharing beers with guests under 21 years old. I don&#39;t care about your background, gender identity, country of origin, the color your skin or the language you speak.  But I do care if you are breaking the law in our facility. We are one of the safest axe throwing facilities in the country. We take great pride in setting the bar across the industry and doing things the right way.  Of equal importance, we take great pride in serving our customers well. We&#39;ve served hundreds of thousands of customers at six locations across the nation, and we&#39;ve had to throw out fewer people than I can actually count on my two hands. Matt also called out the accusation of racism, by pointing out Jordan&#39;s mom emigrated from Mexico, and using accusations of racism as a manipulation tactic is deeply irresponsible. The best part of this is that you tried to paint a picture of my man Jordan as rude and racist. This is the exact same Jordan whose own mother immigrated to the U.S. from Mexico. You have the audacity to call out a staff member by name, yet you have to make up a story and hide behind a fake Yelp alias to try to stir the pot.  If one of our staff members was actually being racist (or any of the other myriad of things we don&#39;t stand for), I can assure you that we would take action. But in this scenario, you&#39;re just using a fake name to tell a fake story to try and paint a fake picture about a real and honest person just trying to do his job. I can&#39;t let that fly here. If I could give you a yelp rating, you would earn zero stars. Matt ended the response with a message in Spanish offering anyone who could read it a promo code for 15% off their next visit. Para toda las comunidad espa&ntilde;ola, les aseguro que son beinvenidos aqui. Para tributo al falso George, estamos ofreciendo un descuento de 15% al cualquier persona que pueda leer este mensaje y desee confiar en que estamos en el lado correcto. Para su c&oacute;digo de descuento, simplemente ingrese &quot;GeorgeEsUnMentiroso&quot; cuando haga su reservaci&oacute;n. &iexcl;Muchas gracias! The message, translated, reads: For all the Spanish community, I assure you that you are welcome here. For tribute to the fake George, we are offering a 15% discount to anyone who can read this message and want to trust that we are on the right side. For your discount code, simply enter GeorgeIsALiar when you make your reservation! Thank you very much! Suffice it to say, George got fully shut down.

Despite what managers have said over the years, the customer isn't always right.