The term "kill them with kindness" is a lot easier in theory than reality. Shutting down someone's hateful behavior with a carefully measured dose of humanity involves a lot of patience, and frankly, most of us don't have that kind of composure.
It's a lot easier to crumple under someone's cruelty or scream back insults into the abyss, so when someone effectively shuts down a troll with kind words I am always in awe.
As his online presence has grown, the astrophotographer and podcaster Abdul has dealt with his fair share of racist and hateful trolls. At first, of course, the temptation was to serve them up a dose of their own medicine - but over time Abdul has found more satisfaction in witnessing how they react to compliments.