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<h2>Dealing with unruly customers, entitled regulars, and adults throwing temper tantrums over a Margarita Madness discount while you nod and force a smile are unfortunately sometimes part of working in the service industry...</h2><p>So, when a frustrated restaurant manager decided to consult the online courtroom of moral philosophy otherwise known as Reddit&#39;s &quot;Am I the As*hole?&quot; about a customer who refused to leave the restaurant after making a server uncomfortable, people were quick to help deem a verdict.</p><h2><a href="https://www.reddit.com/r/AmItheAsshole/comments/n192qo/aita_for_calling_the_cops_on_a_customer_and/">AITA</a> (Am I the As*hole) for calling the cops on a customer and having them issue her a trespass warning?</h2><blockquote> <p>I manage a little Tex-Mex restaurant with lots of regulars. Recently one of them (40F) came in with her daughter, sat down, and ordered food. For the purposes of this exercise I&#39;m going call her Maria.</p> </blockquote><blockquote> <p>According to the hostess who sat her, Maria requested to be waited on by a specific server (let&#39;s call her Ana, 18F) and even peeked at our assigned floor chart to make sure she was sitting in the correct section. This happens all the time. Ana did not want to wait on Maria and had a co-worker take the table instead. Mind you, I&#39;m in the office answering emails while this is happening so I&#39;m unaware of what&#39;s going on.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>After finishing my emails I start making my rounds to check on things when Maria noticed me and asks me to fetch Ana. Not knowing that a different server was waiting on her, I ask Ana to check on her. That&#39;s when she tells me it&#39;s not her table and that she does not want to talk to her.</p> </blockquote><blockquote> <p>I asked her what was wrong so she proceeds to tell me how her Mom and Maria used to be really close friends until they had a falling out. Now Maria comes to the restaurant at least once a week and every time requests Ana as her server and every time Ana asks a co-worker to wait on her all the while she&#39;s getting stared at as she&#39;s going around taking other tables.</p> </blockquote><blockquote> <p>&quot;Say no more,&quot; I told her, &quot;I&#39;ll handle it.&quot;</p> <p>So I return to Maria and politely tell her that Ana does not want to talk to her. &quot;Then I need you to come with me!&quot; She said as she got up and made a bee line to the server. I said, &quot;Woah, you&#39;re not going to put me in the middle of whatever personal issues you have with her!&quot;</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>By the time I caught up to Maria she was already in Ana&#39;s face going off on her and I was afraid she was going to strike her so I jump in the middle and instruct Maria to return to her table. You DO NOT talk to my staff like that. After making sure Ana was ok, I return to Maria&#39;s table and she starts arguing with me for defending the server.</p> </blockquote><blockquote> <p>&quot;I&#39;m the customer!&quot; She kept telling me, &quot;you see, I ordered food, why are you defending her? You&#39;re the Manager, you&#39;re supposed to make sure that the customer is happy!&quot;</p> </blockquote><blockquote> <p>I was livid, so I went off on her! I had quite a few choice words for her and very rudely explained to her that her being a customer does not mean that she can do whatever she wants and my being a manager doesn&#39;t mean that I have to take her side, especially with matters that have nothing to do with the restaurant. She had no interest in that so I repeatedly asked her to leave, which she refused.</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>That&#39;s when the cops were called and a trespass warning was Issued. So AITA for calling the cops? Should I have let her finish her meal, then asked her to leave? Should I just had the cops remove her and not issue her a trespass warning?</p> </blockquote><h2>Here&#39;s what the jury of internet strangers had to say:</h2><blockquote> <p>NTA (Not the a*shole) NTA NTA so many times over!! Thank you for protecting your employee. - Nearby-Sentence-4740</p> </blockquote><blockquote> <p>NTA. It&#39;s your responsibility as the employer to make sure Ana feels safe in her work environment. Maria was escalating things to the point you feared violence. Your response was appropriate. - Sweet_Baby_Grogu</p> </blockquote><blockquote> <p>NTA. She was being confrontational and a trespass warning is appropriate. - revibing</p> </blockquote><blockquote> <p>NTA. You job is to keep the workplace efficient and profitable. Customers coming in and yelling at the staff over issues that have nothing to do with your business will alienate other customers, causing lost profits. Also if you do not defend your staff from threats, they will quit, causing a loss of efficiency. You did exactly what any good manager would do. - mference123</p> </blockquote><div className="ad-splitter"></div><blockquote> <p>NTA. She was only there to harass someone. Good call, hopefully she is officially banned for life. - DannyBigD</p> </blockquote><blockquote> <p>NTA You did your job as a manager. - catfish-dfw</p> </blockquote><blockquote> <p>NTA. Your job as manager is to make sure that everything runs smoothly. A customer harassing an employee is not running smoothly and being a customer does not give someone the right to do whatever the hell they want despite how much that bullshit about &quot;the customer is always right&quot; is drilled into the culture. Pro tip: the customer is usually wrong.</p> </blockquote><blockquote> <p>This woman has clearly been pursuing an agenda against this employee and will continue to do so if allowed to. The trespass warning was absolutely appropriate. - revmat</p> </blockquote><h2>So, there you have it!</h2><p>Everyone agreed that this restaurant manager was not at all wrong to protect her employee and report the customer, especially since the conflict was personal and not even related to work. Good luck, everyone!</p><div className="ad-splitter"></div>

Restaurant manager calls cops on unruly customer.

Dealing with unruly customers, entitled regulars, and adults throwing temper tantrums over a Margarita Madness discount while you nod and force a smile are unfortunately sometimes part of working in the service industry...So, when a frustrated restaurant manager decided to consult the online courtroom of moral philosophy otherwise known as Reddit&#39;s &quot;Am I the As*hole?&quot; about a customer who refused to leave the restaurant after making a server uncomfortable, people were quick to help deem a verdict.AITA (Am I the As*hole) for calling the cops on a customer and having them issue her a trespass warning? I manage a little Tex-Mex restaurant with lots of regulars. Recently one of them (40F) came in with her daughter, sat down, and ordered food. For the purposes of this exercise I&#39;m going call her Maria.  According to the hostess who sat her, Maria requested to be waited on by a specific server (let&#39;s call her Ana, 18F) and even peeked at our assigned floor chart to make sure she was sitting in the correct section. This happens all the time. Ana did not want to wait on Maria and had a co-worker take the table instead. Mind you, I&#39;m in the office answering emails while this is happening so I&#39;m unaware of what&#39;s going on.  After finishing my emails I start making my rounds to check on things when Maria noticed me and asks me to fetch Ana. Not knowing that a different server was waiting on her, I ask Ana to check on her. That&#39;s when she tells me it&#39;s not her table and that she does not want to talk to her.  I asked her what was wrong so she proceeds to tell me how her Mom and Maria used to be really close friends until they had a falling out. Now Maria comes to the restaurant at least once a week and every time requests Ana as her server and every time Ana asks a co-worker to wait on her all the while she&#39;s getting stared at as she&#39;s going around taking other tables.  &quot;Say no more,&quot; I told her, &quot;I&#39;ll handle it.&quot; So I return to Maria and politely tell her that Ana does not want to talk to her. &quot;Then I need you to come with me!&quot; She said as she got up and made a bee line to the server. I said, &quot;Woah, you&#39;re not going to put me in the middle of whatever personal issues you have with her!&quot;  By the time I caught up to Maria she was already in Ana&#39;s face going off on her and I was afraid she was going to strike her so I jump in the middle and instruct Maria to return to her table. You DO NOT talk to my staff like that. After making sure Ana was ok, I return to Maria&#39;s table and she starts arguing with me for defending the server.  &quot;I&#39;m the customer!&quot; She kept telling me, &quot;you see, I ordered food, why are you defending her? You&#39;re the Manager, you&#39;re supposed to make sure that the customer is happy!&quot;  I was livid, so I went off on her! I had quite a few choice words for her and very rudely explained to her that her being a customer does not mean that she can do whatever she wants and my being a manager doesn&#39;t mean that I have to take her side, especially with matters that have nothing to do with the restaurant. She had no interest in that so I repeatedly asked her to leave, which she refused.  That&#39;s when the cops were called and a trespass warning was Issued. So AITA for calling the cops? Should I have let her finish her meal, then asked her to leave? Should I just had the cops remove her and not issue her a trespass warning? Here&#39;s what the jury of internet strangers had to say: NTA (Not the a*shole) NTA NTA so many times over!! Thank you for protecting your employee. - Nearby-Sentence-4740  NTA. It&#39;s your responsibility as the employer to make sure Ana feels safe in her work environment. Maria was escalating things to the point you feared violence. Your response was appropriate. - Sweet_Baby_Grogu  NTA. She was being confrontational and a trespass warning is appropriate. - revibing  NTA. You job is to keep the workplace efficient and profitable. Customers coming in and yelling at the staff over issues that have nothing to do with your business will alienate other customers, causing lost profits. Also if you do not defend your staff from threats, they will quit, causing a loss of efficiency. You did exactly what any good manager would do. - mference123  NTA. She was only there to harass someone. Good call, hopefully she is officially banned for life. - DannyBigD  NTA You did your job as a manager. - catfish-dfw  NTA. Your job as manager is to make sure that everything runs smoothly. A customer harassing an employee is not running smoothly and being a customer does not give someone the right to do whatever the hell they want despite how much that bullshit about &quot;the customer is always right&quot; is drilled into the culture. Pro tip: the customer is usually wrong.  This woman has clearly been pursuing an agenda against this employee and will continue to do so if allowed to. The trespass warning was absolutely appropriate. - revmat So, there you have it!Everyone agreed that this restaurant manager was not at all wrong to protect her employee and report the customer, especially since the conflict was personal and not even related to work. Good luck, everyone!

Dealing with unruly customers, entitled regulars, and adults throwing temper tantrums over a Margarita Madness discount while you nod and force a smile are unfortunately sometimes part of working in the service industry...  So, when a...