A Starbucks employee in Queens was caught on camera screaming at a customer and now she's telling her side of the story.
The Starbucks employee, who identifies herself as "Melissa," explained to Pix 11 why she yelled at a customer last week. The video of the rant, which was directed towards customer Ruby Chen, went viral on Facebook, but Melissa said it only "tells one side of the story." Melissa claims the customer called her names, pointed a cookie straw at her face, and proceeded to get other customers involved in the fight. It all sounds pretty terrible, so it makes sense that Melissa quit after the incident.