The Starbucks employee whose rant went viral has a logical explanation for screaming at a customer.

The Starbucks employee whose rant went viral has a logical explanation for screaming at a customer.
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A Starbucks employee in Queens was caught on camera screaming at a customer and now she's telling her side of the story.

The Starbucks employee, who identifies herself as "Melissa," explained to Pix 11 why she yelled at a customer last week. The video of the rant, which was directed towards customer Ruby Chen, went viral on Facebook, but Melissa said it only "tells one side of the story." Melissa claims the customer called her names, pointed a cookie straw at her face, and proceeded to get other customers involved in the fight. It all sounds pretty terrible, so it makes sense that Melissa quit after the incident.

What we don't know is how annoying the customer was being, or how many awful customers she has had to deal with in the five years she's worked at Starbucks. Melissa said she's dealt with disrespectful customers before, and someone even threw a log at her. A log! Why are people throwing logs in Starbucks?

Here is the original video of Melissa's epic rant:

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Help to share this too much attitude at Starbuck on grand ave 86-51 Broadway elmhurst New York 11373 on Tuesday may 12th ,2015 her name is Melissa she called the cop and the cop told Chinese lady to complain online . She didn't act like manager and all the time she has high attitude to the customer

Posted by Pennapa Castro on Tuesday, May 12, 2015
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