One of the Guys has a real short fuse. (via Consumerist)

Earlier this week, Consumerist got hold of an email that was accidentally sent to a Five Guys customer. The customer reported he and his coworkers would regularly order lunch online with Five Guys, then pick up the food at the local restaurant. On one recent occasion, they were charged for fries they didn't receive. A complaint was placed online, to which Five Guys responded promptly with an offer of a refund and a gift card toward a future purchase. No big deal so far. All five guys seemed to be toeing the line.

Sources: Consumerist