Restaurant owner responds to customer who complained about 'strung out' delivery guy.

Restaurant owner responds to customer who complained about 'strung out' delivery guy.
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An Alaska restaurant is being praised after its owner defended anautistic delivery driver who was berated by a customer. The misguided customer called Little Italy Restaurante in Anchorage to angrily complain that the delivery driver screwed up an order, claiming the driver was using drugs. Owner P.J. Gialopsos' daughter answered the phone, and assured the customer the driver wasn't impaired. She pointed out that he is actually autistic and has a speech impediment.

After this customer of the year learned the truth, he responded by saying the restaurant was lying. Bravo. Gialopsos posted a full account of the unfortunate episode to the restaurant's Facebook page:

https://www.facebook.com/permalink.php?story_fbid=10153752602451170&id=115320446169

This has been pondered for days now: should I write this post and HOW should I write this post?

Over the weekend we received a complaint about one of our delievery drivers. The customer wasn't simply complaining, he was ranting and foul. He informed us our driver was an idiot and strung out on drugs and was FURIOUS!
It was calmly explained to him, no, this driver is not on drugs....nor does he drink....he is autistic and has a slight speech impediment. The customer called the phone person a liar, had a few more choice words for her and hung up.

When the driver returned, he came into my office a little shaken because the customer was angry (he had mixed up the pouch of food but quickly retrieved the correct order from his car.Mistakes are made all the time in the course of a business life, and when we make them we do our very best to correct the problem immediately. )...that didn't satisfy this man....he berated him and then called him a name I won't even elude to here.
It isn't the first time I've had a comment about this employee, but normally, as soon as I explain, they are always VERY understanding that the mannerisms had a reason.

This driver has worked for us for two years. He is a seriously accomplished University student, has an amazingly inquisitive personality, a wicked sense of humor and one helluva work ethic!

You would think, in the year 2015 the majority of the population would have learned or at least heard about autism. I understand that there is a large portion of our population that is content to remain uninformed and uneducated, but that doesn't give them to right to take that ignorance and turn it into a foul mouthed rant on two of my employees!

Therefore, we have fired this customer. That address, that name and phone number will be tagged with a DO NOT DELIVER DO NOT ACCEPT ORDER message.

...... And won't that customer be surprised later in life to learn that his "idiot strung out" delivery driver long ago turned out to be the physicist, microbiologist or chemical engineer who could quite possibly make a discovery that will save his sorry *** someday.

Just sayin'.
Thank you for allowing my own little rant here.

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Members of the Gialopsos family that own Little Italy.
Little Italy Alaska

Fired! Not banned, but fired. What an outstanding choice of words. No soup for him. Ever.

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