Denise Albert says she has "never been so humiliated or felt so violated" after her encounter with the TSA at a flight out of LAX on Sunday night. Albert, a radio and TV host of "The MOMS with Denise and Melissa," is currently undergoing treatment for breast cancer.
According to ABC, a metal port on her chest and medical cream in her bag apparently resulted in the extremely invasive experience, a video of which Albert quickly posted to Facebook. Hundreds of sympathetic comments have poured in, lamenting the authorities' lack of compassion.
"I explained I didn't have socks on and that my cream is for an infection from my current treatment, including on my feet," wrote Albert on her Facebook post. "So if they wanted to put my shoes through x-ray, I would have to sit down because I would not put my bare feet on the floor."
"After at least 20 minutes of sitting there because they were debating how to proceed, I told them my feet were freezing. Also a side effect from chemo. They refused to help me."
Albert went on to detail more instances of the TSA's refusal to follow procedure or to listen to her concerns. She correctly pointed out that the TSA website ensures those with medical conditions do not have to remove their shoes.
A feature on ABC about the incident put further pressure on the TSA to apologize.
According to ABC, the TSA released the following statement on Monday night:
The Transportation Security Administration takes reports of alleged impropriety very seriously. TSA is currently looking into the specific details as to what occurred during the screening process to ensure our security protocols were followed. We regret any discomfort the security screening process may have caused the passenger. We will work with the passenger directly to address her concerns.