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Consummate social media pranksters Hope That Helps have a simple but effective ruse for cranky customers complaining on brands' Facebook pages—they pretend to be customer service in order to give America's rudest consumers the answers they deserve. Black Friday is the biggest shopping day of the year, and thus also one of the biggest days of the years for customer complaints—making it a perfect opportunity to troll those customers whose complaints were weird, stupid, pointlessly angry, or just plain nonsense. Here are 11 of their best scoops from Black Friday:

1. Kelly, who neither got a TV nor learned the true meaning of Thanksgiving this year.