Kelly Blue Kinkel ordered a coat online through Zulily, but when it arrived, she could tell through the transparent packaging that the coat material wasn't ideal for someone with dogs. She called up customer service to ask about sending it back. Not only did she get a full refund, she also got a pleasant reminder that people can actually be nice. And even more surprising: corporations can be nice, too.
It truly is a heartwarming—and people-warming—response.