A security guard at one of Zara's Paris locations was caught on camera refusing to a let a Muslim woman wearing a hijab into the store, causing the company to face accusations of Islamophobia from the Internet. The footage was uploaded to the Internet the day after the Paris attacks, but it's unclear when if that's also the day the incident took place. Here it is (heads up: it's very blurry and not in English):
The security guard claims that it's policy for the store not to let in people with any type of head covering, whether it be a cap, a beanie, or a hood, but that justification seems a bit fishy.
The clip has over 460,000 views on YouTube and led to a good amount of backlash on the Internet:
I was going to work for @zara. Glad I never, I may have had to ban my mother from visiting the store with her headscarf on.— ㅤ (@atikur_r_) November 17, 2015
please no longer shop at zara because they stopped allowing women wearing hijabs to shop there!! dont support them!— lil peach (@irlpriincess) November 19, 2015
It doesn't seem that Zara has released one official statement about the incident, but they've been responding to people posting on their Facebook page and tweeting at them with different iterations of the following apology:
We appreciate your sincere interest in our Plaisir store issue with regards to this customer. To avoid any misinformation, we would like to clarify that once the Country Head of Zara France was informed, he immediately contacted the customer and her family, who kindly provided us with their contact details. During this conversation, our representative apologised and disallowed this unfortunate action that seriously contradicts Zara's policy and also informed them that the staff members involved had been removed from their posts. The family has appreciated the call and the company's reaction. Respecting diversity is the key cornerstone of the Inditex Group, which has more than 140,000 employees, constituting a rich variety of cultures and beliefs.
Since they fired the employees and reached out to the family, it seems like this might die down in a few days. Now people from all backgrounds can feel safe getting fashion at an affordable price.