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Turns out Time Warner is just like its soon-to-be parent company Comcast, who already pulled this stunt.


Cunt is her given name, in the sense that it was given to her by TWC. (stock photo)

I thought I had a pretty good Time Warner Cable customer service story (I spent an hour and a half talking to nine people all over the country just to get my service cancelled). But it is nothing compared to this.

Esperanza Martinez of Orange County, California, sent ArsTechnica this letter that she received from Time Warner Cable after calling to complain about her cable box not working correctly:

Sources: ArsTechnica