Turns out Time Warner is just like its soon-to-be parent company Comcast, who already pulled this stunt.
Cunt is her given name, in the sense that it was given to her by TWC. (stock photo)
I thought I had a pretty good Time Warner Cable customer service story (I spent an hour and a half talking to nine people all over the country just to get my service cancelled). But it is nothing compared to this.
Esperanza Martinez of Orange County, California, sent ArsTechnica this letter that she received from Time Warner Cable after calling to complain about her cable box not working correctly:
In an email to ArsTechnica, she said that she called Time Warner to complain but got the runaround:
The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their 'live chat' feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job.
Since the story went viral, Time Warner Cable has apologized, saying they're no longer doing business with the third party agency that took Martinez's call. They also gave her a year of free service.
Of course, considering their track record, you'll only be getting decent cable and Internet service about half of that time, but still. Nice of them to try to make it up to her.