Justine Elwood, a 19-year-old employee at a Cold Stone Creamery in Layton, Utah, endured some truly awful body-shaming when a customer who frequents the store said rude things right to her face, and later wrote a Yelp review of the shop stating that Elwood was "disgustingly obese." Happily, Elwood ended up receiving more kind comments than cruel when a number of other folks took to Yelp to tell her she was fine just the way she is.
Elwood was serving a customer who told her children something along the lines of, "If you eat too much ice cream, you'll look like her" [meaning Elwood]. Speaking with Good4Utah News, Elwood said,
It's never good to hear that kind of stuff about yourself. It definitely didn't make me feel good, for sure. . . I was just kind of shocked, because I feel like that's not something you should say in front of kids anyway, and it wasn't very nice, and I don't think that's a good thing to teach your kids, but it happens, I guess.
But because being cruel to a teenager to her face apparently wasn't enough for the unhappy customer, she wrote a Yelp review about Elwood, too.
Coldstone has been one of our favorite places to go as a family and enjoy quality ice cream, specifically the Layton location. Unfortunately, I have had a specifically unsatisfying experience the last few times we have come into the store. One of their female employees Jessie? Jennifer? J something, although she does her job, and is very polite, instantly makes my appetite disappear. I understand the need to hire bias free, but when someones looks [sic] interfere with my experience at an establishment I can't help but complain. As a mother I don't like my children thinking they will look that way by eating too much ice cream.
Overall a good establishment with fast service, and delightful treats. We love Coldstone, just not all the employees.
About the review, Elwood said, "Unfortunately, it wasn't something that I am not used to. It's kind of been something I've had my whole life, so I'm kind of used to it, which is horrible, but it's just something I've dealt with throughout my life."
But other people on social media weren't content to just brush it under the rug. The store has been flooded with 5-star reviews on Yelp from people all over the country supporting Elwood.
On her first shift back after the incident, Elwood received balloons and flowers at the store, as well. Speaking with Good4Utah, Elwood said, "The community and stuff and all the support I've gotten from my employer and just from friends and coworkers has been amazing. It's been a good experience."