Fashion blogger and founder of Something Navy Arielle Noa Charnas was booted from first class on a flight from New York to Los Angeles because her 9-month-old daughter Ruby wouldn't stop crying. On Monday, the mother took to her Instagram to write about getting sent to the back of the Delta plane after first class passengers complained about her crying infant.
On our way to LA a few days ago it was my first time flying with Ruby, I had a screaming crying sleepy baby who was so overwhelmed that she couldn't fall asleep. My husband and I paid for first class so that we'd have the extra space and could lay down with her - once we were boarded I was getting tons of eye rolls and head shakes from fellow passengers on @delta because my baby was crying (as if I could just look at Ruby and say okay now it's time to stop ?). I tried to ignore the people until 10 minutes passed and a flight attendant came over to me and asked me and my baby to move to the back of the plane (as if the people in the back didn't matter). Give up our seats that we paid for and move. Apparently I was upsetting and getting a lot of complaints from the first class passengers. I started crying because I was so stressed and anxious and instead of the stewardess being helpful and compassionate she instead made the situation worse. I don't know what's right and wrong when it comes to flying with a baby but after telling a few people the story they were in shock. Thoughts? We're headed back to NYC today and we're hoping for a much better experience. ✈️
This is definitely a tricky situation. It's not surprising that people would be annoyed that they have to listen to a wailing baby after dropping some serious dough on tickets, but come on. What is a mother to do? Unfortunately, babies don't come with an "off" button. Those first class passengers probably should have put on their complimentary noise-cancelling headphones and let whatever in-flight movie they decided to watch drown out baby's cries.
Luckily, Noa Charnas had a much more positive experience flying back to New York on Delta than she did flying to Los Angeles. She ended up getting her tickets refunded as well as an apology from Delta's CEO. Delta also gave each family member $300, and Noa Charnas is planning on donating the money to a good cause.
Just want to give everyone an update: we made it back to beautiful NYC perfectly fine with a smooth experience on @delta - I want to thank everyone for all of your feedback (both negative and positive) and your kind words regarding our flight to LA. I was so shocked to see how many people were able to relate and I'm glad I was able to bring awareness to something that apparently happens on a daily basis. Delta has reached out with their sincerest apologies, refunded our flights, and offered us additional compensation which @bcharnas and I will be donating to @unicef ❤️
What do you think about the whole debacle?