Embattled Uber CEO Travis Kalanick issued an apology on Tuesday after an embarrassing video of him arguing with an Uber driver went viral. In the dashcam footage, Kalanick can be seen riding in the back of an Uber Black car. As they reach their destination, driver Fawzi Kamel decided to go for it.
Skip to 3:50 for the exchange.
"You're raising the standards, and you're dropping the prices," said Kamel, who lived everyone's rage fantasy and spoke his mind to his company's CEO. "People are not trusting you any more. I lost $97,000 because of you. I'm bankrupt because of you..."
Travis Kalanick responded defensively at first but kept his composure, before becoming agitated and leaving behind any productive conversation.
"Some people don't like to take responsibility for their own shit," said the frustrated CEO. "They blame everything in their life on somebody else. Good luck!"
After Bloomberg published the exchange, Travis Kalanick released the following statement:
By now I’m sure you’ve seen the video where I treated an Uber driver disrespectfully. To say that I am ashamed is an extreme understatement. My job as your leader is to lead…and that starts with behaving in a way that makes us all proud. That is not what I did, and it cannot be explained away.
It’s clear this video is a reflection of me—and the criticism we’ve received is a stark reminder that I must fundamentally change as a leader and grow up. This is the first time I’ve been willing to admit that I need leadership help and I intend to get it.
I want to profoundly apologize to Fawzi, as well as the driver and rider community, and to the Uber team.